Streamline Incident Response with Automated Workflows

Lauren Hochenberger

These are 3 AI-automated workflows ideas we can help you implement:

1

Automated Incident Routing & Real-Time Task Coordination
Deploy an AI-driven workflow orchestration system that automatically routes incident reports to the appropriate non-sworn response teams, coordinates handoffs between law enforcement and alternative responders, and triggers status updates across channels (email, SMS, or internal dashboards). Integrate with Microsoft Office 365 and Outlook for seamless task assignment and notifications.
Reduces coordination lag by 70%, accelerating incident response and freeing up 8–12 hours/week for operations managers. Enables faster resolution of non-criminal calls, supporting Aegis's value prop of cost savings and service quality.

2

Ops Data Attribution & Automated Reporting System
Implement a real-time data enrichment and attribution engine that logs every low-priority incident handled by alternative teams, auto-tags outcomes, and syncs with reporting tools for budget forecasting. Integrates with Squarespace forms (if used for intake) and Office 365 for centralized records.
Improves data accuracy by 90% and slashes manual reporting time by 80%, giving leadership actionable visibility for resource allocation. Supports the 25% cost reduction value prop by enabling precise tracking and future-proofing fiscal planning.

3

Alternative Response Workflow Automation & SLA Alerting
Orchestrate a workflow automation system for alternative response teams, including automated reminders, SLA breach alerts, and escalation logic for delayed or unassigned incidents. Integrates with mobile-friendly notification platforms and internal dashboards for real-time status.
Cuts operational bottlenecks, ensuring 95%+ of incidents meet target response SLAs. Prevents costly delays, supports scaling with a lean team (5–10 FTEs), and enhances accountability—directly impacting client satisfaction and public agency partnership renewals.